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Privacy Policy

Acemicroservices collects data from you, through our interactions with you and through the solutions we offer for a variety of purposes described below, including to operate effectively and provide you with the best experiences with our solutions.

  • You provide this data directly, such as when you
  • Register to try out our solutions
  • When you share user details for solution configurations and solution sizing
  • When you share user details for solution configurations

When you share log files with us for troubleshootingYou always have choices when it comes to the technology you use and the data you share. When you are asked to provide personal data beyond what you deem as necessary, you can request for clarification and if not satisfactory, you can choose to decline.

The data we collect can include the following:

  • Name and contact data – Your name, email address, postal address, phone number, and other similar contact data for you and your users.
  • Subscription and licensing data – Information about your subscriptions, licenses, and other entitlements.
  • Device, usage/consumption, and configuration data – Data about your device & its identifiers and the product and features you use, including information about your hardware and software, how our solutions perform.
  • Error reports and performance data – Data about the performance of the products and any problems you experience, including error reports. Error reports (sometimes called “crash dumps”) can include details of the software or hardware related to an error, contents of files opened when an error occurred, and data about other software on your device.

How we use Your data

Acemicroservices uses the data we collect to provide you satisfactory experiences with our solutions and our better our interactions with you. In particular, we use data to:

  • Provide our solutions, which includes configuring, updating, securing, andtroubleshooting, as well as providing support.
  • It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
  • Improve and develop our products.
  • Personalize our products and make recommendations.
  • Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you relevant offers.
  • We also use the data to operate our business, which includes analysing our performance, meeting our legal obligations, developing our workforce, doing research, and with your consent, we also use your contact data for our business operations like developing our client references

Sharing data with Third Parties

We share your data with your consent or as necessary for processing (to complete any transaction or provide any product & Product support) you have requested or authorized. For example, we share situation specific data with our suppliers and technology partners for purposes of executing contractual obligations entered with you i.e providing solution licenses, troubleshooting malfunctioning solutions and offering support services.

Security of Your data

Acemicroservices is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your data from unauthorized access, use, or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit over the internet, we protect it through the use of encrypted channels.

Data Storage

In line with the Data Protection Act of 2019, we store all the data collected and processed locally in Kenya.

How to access and control your personal data

You can also make choices about the collection and use of your data by Acemicroservices. You can control your data that Acemicroservices has obtained and exercise your data protection rights by contacting us through the communication channels that we provide. This control is also extended to the right to opt out of any advertising activities that you are currently subjected to as a result of you sharing your contact data.

Third Party Disclaimer.

Acemicroservices will not be held liable in any kind, whether express or implied, with regard to any third-party data collection, data processing, data sharing, data storage and data security. Agreements entered into with vendors in a Third party nature will cover the data privacy and security of the data collected, shared, and processed within the confines of the said agreement.

The growth of Ace Micro Services has been via provision of end-to end IT Solutions. We apply a personalised and professional approach to our service.